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HP OfficeJet 6978 Pro
Microsoft Windows 7 (64-bit)

I just installed a recently shipped black inkjet 902 cartridge received under the HP instant ink program a couple of weeks ago.  My printer says that the cartridge is out of warranty as of *2015*.  Please see attached image.  Can someone please explain?

HP ink.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

If there is no error message and the cartridge prints fine then you have nothing to be concerned about.  The warranty for Instant Ink cartridges is different than that for retail cartridges since the Instant Ink cartridges remain the property of HP.  If there is an actual problem with the cartridges they would be replaced.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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5 REPLIES 5
HP Recommended

Sooo, can I replace this defective cartridge under warranty?  🙂

HP Recommended

Does the cartridge give an error message other than just the warranty is expired? What exactly is the error message?  Your printer does not enforce cartridge expiration, cartridges may work fine long after the warranty.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

There is no error message.  However, the cartridge is defective in my opinion because it is indicating that end of warranty is three years *before* the date I received it in the mail. 

 

In the same shipping box I have magenta, cyan, and yellow 'new' cartridges.  Will they also be defective in the same manner?  I won't be able to tell until I install them in the printer.

 

If something actually goes wrong with any of these, I won't be able to return them because they are out of warranty.

HP Recommended

If there is no error message and the cartridge prints fine then you have nothing to be concerned about.  The warranty for Instant Ink cartridges is different than that for retail cartridges since the Instant Ink cartridges remain the property of HP.  If there is an actual problem with the cartridges they would be replaced.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

OK.  That works for me...

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