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‎02-01-2019 03:07 AM

HP Recommended
Product: Envy 4527

Hi just unboxed a new printer, the paper tray slid out and the tab on the paper tray broke off.

I now can't "close the paper tray" properly. 

Are there any UK websites to be able to purchase a new one?

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6 people had the same question
1 REPLY 1

‎02-02-2019 02:59 PM

HP Recommended

@Ross_M_78,

 

Thanks for reaching out to the HP Support Forums. I’d be glad to help with your printer issue 🙂

 

After reading your post, I understand you have got a new printer and found that the tab for the paper tray has broken off.

 

Just wanted to check did you purchase this printer from our HP shopping or from local store.

 

Have you tried to contact HP support for assistance. 

 

I would personally suggest you can return it to the store from where you purchased it or I would suggest you contact our HP support team for further assistance.

 

HP support team can be reached on www.hp.com/contacthp

 

I'm sure they should be able to go ahead and address your issue. Let me know if you need any further assistance. 

Take care now and do have a fabulous week ahead. 🙂
Regards,

Jeet_Singh
I am an HP Employee

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