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‎04-07-2020 08:45 AM

HP Recommended
Product: HP PSC 2210 All in one
Operating System: Microsoft Windows 10 (64-bit)

I bought new ink cartridges and when trying to replace them, the blue cover over one of the ink cartridges snapped off. I can't figure out the name of the part to determine if it is replaceable.  The ink cartridge doesn't sit right without this part so I am now unable to use the printer and have 2 brand new ink cartridges I can't return (already opened).  Does anyone know the name of the part so I can search the parts store?  the front of the piecethe front of the piececloset up of the broken spotcloset up of the broken spot

1 REPLY 1

‎04-12-2020 06:12 AM

HP Recommended

@eae006, Welcome to HP Support Community!

 

The broken part is not customer replaceable and it is not available in the parts store.

 

Please reach out to the HP Support in your region regarding the service options for your printer. If the printer is Out of Warranty, you can choose to upgrade your printer. The ink cartridges can be traded depending on the options available.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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