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‎02-19-2022 10:18 AM

HP Recommended
Product: HP ENVY Pro 6452 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I bought this printer on clearance and it didn't come with the setup cartridges. Cant move on to setup and cant be sent new cartridges without a receipt. Bought a while ago and don't have receipt any longer. Have ink cartridges I bought, but won't work without the setup ones first. Please help! 

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7 people had the same question
1 REPLY 1

‎02-22-2022 10:09 AM - edited ‎02-22-2022 10:10 AM

HP Recommended

@Jessmlofton

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. We would have to perform an OOBE reset on the printer to bypass the error.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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