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‎04-14-2019 11:27 AM - edited ‎04-14-2019 11:31 AM

HP Recommended
Product: HP Officejet 6960
Operating System: Microsoft Windows 10 (64-bit)

2 color "SETUP" ink cartridges ( M & Y) damaged when I tried to setup printer for 1st time. I didn't realize you had to use these specific 'setup cartridges' & they got picked up by recycling in original printer box last week.  I went & bought new HP 902 Color bundle & installed those but still can't complete the initial setup.  Is there a way to bypass this issue?  Thanks in advance for your help!

1 REPLY 1

‎04-14-2019 11:40 AM

HP Recommended

Hi,

I suggest contacting HP support in your country for a such, they should be able to provide you a solution for such a problem:

https://support.hp.com/us-en/contact-hp/product/hp-officejet-pro-6960-all-in-one-printer-series/8289...

 

Shlomi



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