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‎01-17-2020 07:28 AM

HP Recommended
Product: HP OfficeJet Pro 8725 All-in-One Printer K7S35A
Operating System: Microsoft Windows 10 (64-bit)

I bought the HP 8725 at auction. It is unused, still under warranty, but had no box, manual, discs or SETUP cartridges. I talked to HP Customer Support earlier this week who kindly supplied new HP 953 cartridges, which I have installed. But the printer still insists that I must install "SETUP" cartridges. How can I source these SETUP cartridges? Can you supply some? I'm willing to pay if necessary! I cannot return the printer to the supplier, because as stated above, I bought it at auction.

 

Alternatively, if there is a way to bypass this message and continue using the regular genuine HP 953 Cartridges I have installed, please let me know.

1 REPLY 1

‎01-17-2020 11:07 AM

HP Recommended

@cpatenall

 

Welcome to HP support community.

 

I am sending you a private message with the steps to bypass the message which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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