• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Yes, success!

I accidentally pressed OK before I got to the 'Trade' thingy but it worked: I had to enter the language and country details, then the printer reported that I had pre-used cartridges instead of that dreaded 'use setup cartridges' message. So all is well now 🙂

 

Thanks!

Marc (hp Deskjet 500, 500C, 550c, portable, 310, 320, 540C 600, 940, ....... 3720, 6000, 7400, 8600, 8700, etc etc etc etc ...)

HP Recommended

@Marc-NL,

 

I'm glad you got this issue sorted out.

 

Do visit our HP Forums and drop us a message anytime you need help.

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.

 

Take care now and do have a fabulous week ahead. 🙂
Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

Hi, I am having the same issue. Gifted an HP Envy 4527 without the setup cartridges. I have legit HP 302 Black and HP 302 Tri-Colour but it won't let me go forward because they're not setup cartridges.

 

Help?

HP Recommended

My HP c309a stopped feeding paper yesterday so I moved the printhead and 564 ink cartridges into my c310 backup printer.  I got the c310 new  a few years ago and used it until getting the used c309a.  The c310 recognizes the ink head and cartridges, but it keeps giving messages "incompatible ink cartridges" and "Please install the SETUP ink cartridges" which were used and recycled.  I have tried doing the resets described in this thread without improvement.  Can you help me with a procedure that will correct the errors?  Thank you.

HP Recommended

Hello. I am having the same issue with my deskjet 3525 printer. I do not have the setup cartridges. Could you please send me the instructions to bypass the setup cartridges error?

HP Recommended

Dear,

 

would you you also be able to assist me to solve this issue?

My HP Officejet 4622 is stuck at ‘install cartridges’ while using official hp cartridges. I do not have my initial cartridges anymore and when the color was not printing after installation of new cartridges I attempted a semi reset, now it is stuck with the error code’install cartridges’. I have attempted already several times the reset as per hp instructions (unplugging etc.) but nothing has worked.

Thank you in advance.

HP Recommended

Can you please help me with the bypass process. I am having the same problem with my HP photosmart 7520!

HP Recommended

I solved the problem after no solution from HP.  Threw out my HP printers including all spares (six total), returned $150  of spare ink cartridges and bought an Epson XP-7100.

HP Recommended

So far, how do you like the Epson? Considering doing the same.

HP Recommended

Good sheet feeder, scan surface is a bit small, printing is excellent, dvd printer much slower than HP.  But, there are always tradeoffs and I am happy with the switch.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.