Bypass setup

[kraney]

I bought this printer and it will only print from my phone, not my laptop. I downloaded the hp app and it says the printer is all good to go and ready to print, however it does say I still need to "finish setup". I have already set it up and have printed lots of pages from my phone, however it won't let me bypass the setup cartridges section. Why can't I print from my laptop???

[Betty0610]

@kraney

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!