C310 all-in-one printer : Printing preferences.

[Soulmanmoods]

When wanting to print a document the 'Printing Preferences' page comes up on Japanese (or some double-byte characters). My settings are for English. I need to stop Japanese characters appearing.

[Jay_G24]

Hi @Soulmanmoods,

I understand that the print settings are in a different language. I'd like to help.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page

Hope this helps! Keep me posted. 

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[Soulmanmoods]

Hello Jay_G24.

Thanks for trying to help.

I was following the instructions OK until I got to the step : --->Select Apply and OK on the Print Server Properties windows.

There was a list of files (Config File x 1, Driver File x 1, Data File x 1, and Dependent Files x 15). No idea which of these, if any, to select or what to do next so I came out and proceeded to the download Printer Drivers as per link you sent.

But I am unfortunately still getting strange language characters for the 'Preferences' when trying to print a screen from the Web.

Any other suggestions ?

Thanks. 

[Riddle_Decipher]

@Soulmanmoods If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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