C4480 Photosmart All in One Incompatible Print Cartidge(s)

[rjs21pp]

C4480 Photosmart All in One - Incompatible Print Cartridge(s). Installed brand new 74 & 75 cartridges. Narrowed it down to the 74-black cartridge. Tried everything without success. I know that this is an older printer, but worked fine until new cartridges were installed. 

[rjs21pp]

64 bit actually

[Betty0610]

@rjs21pp

Welcome to the HP Support Community.

If you insert your old ink, do you get the error message? If yes, follow the steps here: https://support.hp.com/us-en/product/hp-photosmart-c4400-all-in-one-printer-series/3655558/model/365...

If no, then this would a cartridge issue. You could either return it to the store/website you purchased it from or contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[rjs21pp]

I can re-install the old black ink cartridge and it says "low ink". I am not sure if I will be able to return the ink cartridge as it was part of a double set with the color cartridge included (which works fine). This has never happened in all of the years I have had this printer

[Betty0610 · Accepted solution]

Do try reaching out to them. Keep us posted 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[rjs21pp]

I was able to return the stated cartridges to the store where purchased and they exchanged. 

I was then able to install the new cartridges without any further issues. The new cartridges work fine.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)