C4EB847E message on printer screen

[Boyd29]

The printer will not print from my network connected computer or from my USB wired connected computer - the light in the power switch is blinking

[Raj1788]

@Boyd29

Check for carriage or paper jam in the printer.

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model... to update the printer.

Restart the printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

[Boyd29]

I don't know how to check for a carriage jam, but there is no paper jam - the carriage does not move when the printer is unplugged or replugged.

I tried the downloads and they did not help.

Boyd

[Betty0610]

Since the carriage does not move, try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!