CANNOT SUCCESSFULLY INSTALL HP DESKJET GT 5810 TO MACOS MAJOVE 10.14.5

[DYANALYN]

PLEASE HELP. MY PRINTER IS BEING IDLE AFTER I UPDATE MY OS. I AM TRYING TO USE THE INSTALLER FOR MOJAVE 10.14 BUT IT NEVER FINISH UNTIL THE END EVEN FOR HOURS OF WAITING. BELOW IS THE MESSAGE JUST REFLECTING.

[DYANALYN]

I HAVE MOJAVE 10.14.5 . IS THIS NOT COMPATIBLE FOR MOJAVE 10.14? WHAT SHOULD I DO?

[Kumar0307]

@DYANALYN, Welcome to the HP Support Community!

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click here to know how.

Install the printer driver via Apple Software Update

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4. Click the plus sign, click Add Printer or Scanner, click the printer name.
5. Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.
6. 
7. Try to print.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DYANALYN]

Hi. My printer GT 5810 is not a wireless printer. Do you have some alternative solution compatible on my printer?

[Kumar0307]

@DYANALYN

Make sure the USB cable used is no longer than 3 meters.

Connect the USB cable directly between the MAC and the printer. Use of a USB hub is not recommended.

• Check if the printer is getting recognized by your MAC:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

Once the printer is detected, you can install the printer using driver available via Apple software update as mentioned in my previous post.

Keep me posted for further assistance.