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‎08-19-2020 08:28 AM

HP Recommended
Product: HP Desk-Jet 3630 All-in-one Printer series
Operating System: Microsoft Windows 10 (64-bit)

How can I retrieve CD that has dislodged from Tray while inserting in Computer ?  It is inside, how can you access or remove backcover of  the Screen monitor ?

1 person had the same question
5 REPLIES 5

‎08-19-2020 09:58 AM

HP Recommended

hi

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-19-2020 06:46 PM - edited ‎08-19-2020 06:47 PM

HP Recommended

@Prométhée,

VERY interesting?  OP posts a printer !  And this is not an O/S issue, it is hardware.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎08-19-2020 07:34 PM - last edited on ‎08-20-2020 06:46 AM by Retired

HP Recommended

HP All-in-One Desk Top- 200 DQ87, Serial No : [Personal Information Removed], Product ID: 00325-81046-29480-AAOEM

Device ID CBOD 7699-4A14-41B8-8CB8 914F7671 FBAI

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‎08-20-2020 12:55 PM

HP Recommended

@Midnightsam24,

Open the tray, and keep it open.  Shutdown unit. Remove power cord. Turn computer so that tray points down. Shake.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎08-21-2020 04:42 AM

HP Recommended

strange!
I answered yesterday, so that, @Midnightsam24  tell us more about the model of the computer, and I see that my answer is not there ...
@Midnightsam24  Please give the P / N product number in this form, .P / N: C0B64EA

so that the computer can be identified easily

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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