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‎06-27-2020 08:32 AM

HP Recommended
Product: CM4540
Operating System: Microsoft Windows 10 (64-bit)

I have a CM4540.  Recently, it will not enter sleep mode, and states "The System is Busy or needs attention."

What do I need to do so printer will enter sleep mode

4 REPLIES 4

‎06-27-2020 08:41 AM

HP Recommended

While in an error state the unit will not go to sleep. You need to determine why you have a system busy or attention and resolve that first.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-27-2020 09:15 AM

HP Recommended

How do I determine what error is.  This happened once before, about 2 years ago while in warranty.  Called support, and they did something short and worked till now.

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‎06-27-2020 09:40 AM

HP Recommended

There should be a question mark or information Icon you can press to get information. Could be as simple as a tray out of paper.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-27-2020 11:09 AM

HP Recommended

That's just it, there is no indication of any issue.  when I turn off and then turn on the printer, it will go in Sleep Mode for about 4-5 mins, then wakes and won't go back in.  Job Log shows all completed successfully.  This happened as I changed to new computers.  But, all computers have been running W10-64 Pro updated to 1909 on some and 2004 on others. 

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