CONNECTION ISSUES

[JGFREIGHTLLC]

MY PRINTER IS HAVING CONNECTION ISSUES. 

I STARTED A FACTORY RESET FOR MY PRINTER THINKING THAT WOULD SOLVE MY ISSUES AND NOW I CANT GET MY PRINTER RECONNECTED 

[zoey7886]

@JGFREIGHTLLC, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding connection issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Since you’ve done a factory reset, we’ll need to set it up again from scratch. Let’s go through some steps to get your printer back online:t

Check Wi-Fi Connection

Ensure your Wi-Fi is working properly. Try connecting another device (like a phone or laptop) to see if the network is stable.

If you recently changed your Wi-Fi name or password, the printer won’t recognize the new network until it’s reconnected manually.

Reconnect the Printer to Wi-Fi

On the printer’s control panel, go to Settings > Wireless Setup Wizard and follow the prompts to select your Wi-Fi network and enter the password.

If your printer doesn’t have a screen, use the HP Smart app on your computer or phone to reconnect.

Check the Router Settings

If your router has MAC address filtering enabled, make sure your printer is allowed to connect.

Ensure your network is on 2.4GHz, as many HP printers don’t support 5GHz.

Restart Everything

Turn off your printer, router, and computer. Wait for a minute, then turn them back on in this order: Router > Printer > Computer.

Run HP Print and Scan Doctor

If the issue persists, download and run HP Print and Scan Doctor from the HP website—it can automatically detect and fix connection problems.

A Few Quick Questions to Narrow It Down:

How is your printer connected—Wi-Fi or USB?

When you try to reconnect, do you see any error messages or blinking lights?

Did you make any changes to your Wi-Fi (new router, password change, etc.) before the issue started?

Let me know what happens after trying these steps, and I’ll be happy to assist further! 😊  

Take care, and have an amazing day!  

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Regards,