Can 6960 "clean printhead" failed error message

[Valdavidian]

Hi,

Getting a pink strip though copies of coloured documents. Tried "clean printeheads" ...got error message: failed.

Ay help gratefully appreciated.

Thanks

Greg

[Raj1788 · Accepted solution]

@Valdavidian

Thank you for joining the HP Community

Are you facing the same issue while printing from the computer?

If you are facing this issue while making a copy Follow the below instruction.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen... Improving Scan Quality

If the copy is working fine, refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen... for Black or Color Ink Not Printing, Other Print Quality Issues.

Click here: https://support.hp.com/in-en/topic/diagnostics?category=printing&issue=scan-issues for Scan issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)