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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Can I swap to a new printer (exact same model) without unins...

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02-21-2020 09:09 PM
I have an OfficeJet 6978 with a bad color printhead and it's out of warranty, so I just bought another one. My old one is wirelessly connected to my home network (2 desktops, 2 laptops, and our iPhones can also print to it). I need to swap them out. Can I just turn the old one off and the new one on (since it's the exact same model) , or do I have to uninstall and then reinstall in Windows 10 (since it is still a different device than what is there now, even though they are identical models). Will I have to do this on each device on my network, or just from the desktop where I first installed my printer and then shared it?
Thanks!
Andy
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02-22-2020 04:45 PM - edited 02-22-2020 04:45 PM
I wound up calling HP, and they told me I need to delete the printer from each device that has it listed as a printer, then install the new one on each. They said I"ll already have the drivers since it's the same model, but still have to set it up as new. I set it up today without issues.
02-22-2020 04:45 PM - edited 02-22-2020 04:45 PM
I wound up calling HP, and they told me I need to delete the printer from each device that has it listed as a printer, then install the new one on each. They said I"ll already have the drivers since it's the same model, but still have to set it up as new. I set it up today without issues.