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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 ACCEPTED SOLUTION
Accepted Solutions
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HP Recommended
Hello,
In order to palliate this issue, please update the printer's firmware using the USB connection via the following HP link:
https://ftp.hp.com/pub/softlib/software13/printers/oj5200_1925A_win/OJ5200_R1925A.exe
If the issue persists, please remove the ink cartridges from the printer.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait at least 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
- Turn the printer on.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration or alignment page, do so.
In case of need, do not hesitate to contact us.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
2,375
820
262
HP Recommended
Hello,
In order to palliate this issue, please update the printer's firmware using the USB connection via the following HP link:
https://ftp.hp.com/pub/softlib/software13/printers/oj5200_1925A_win/OJ5200_R1925A.exe
If the issue persists, please remove the ink cartridges from the printer.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait at least 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
- Turn the printer on.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration or alignment page, do so.
In case of need, do not hesitate to contact us.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
8
0
0
HP Recommended
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