Can select 4 x 6 photopaper. No print. "Printer Reports does not support paper size in tray."

[DrBrianMc]

Bought 4 x 6 HP photopaper. The printer allowed the selection of both the paper type and size. 

On printing, it balked and said that the paper size in tray is not supported by reports. You can override with continue but then comes back saying it is not 8 1/2 x 11 and the only option is to abort. 

So does this model printer have a generic paper selection program that allows you to select paper this model can't use? 
Or is it in need of a firmware update? 

[TEJ1602]

@DrBrianMc, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Ensure the settings are right before you send the print job. Refer to the document HP Printers - Print Driver Settings Guide (Windows) for help.

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!