Can’t Complete Factory Reset bc of Instant Ink Error

[SickOfThis4]

I am so incredibly frustrated. 

I own DeskJet 2723E. I installed fiber with a dual band router, with the 5g and a 2.4g network split out. I FINALLY got the printer set up on the 2.4g network. The printer would not finish set-up, and neither my iPad nor my iPhone could find the printer. 

I finally did a factory reset. I got the printer re-connected on the 2.4, but the printer now tells me that my Instant Ink cartridges won’t work and that I am not enrolled in Instant Ink. I looked at my Instant Ink account, which is current. I can’t finish set-up without non-Instant Ink cartridges. 

How do I get my printer working? 

[A_Gayathri]

Hi @SickOfThis4 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with quite a frustrating situation. Let's try to troubleshoot the issue step by step.

• Ensure Connectivity: Confirm that your printer is connected to the same Wi-Fi network as your iOS devices. Since you mentioned you got it connected to the 2.4 GHz network, make sure your iPad and iPhone are also connected to that same network.
• Restart Devices: Sometimes, a simple restart can resolve connectivity issues. Try restarting your printer, iPad, and iPhone.
• Reinstall the HP Smart App: If you haven't already, reinstall the HP Smart app on your iOS devices. This can sometimes help in resolving connectivity issues.
• Check Instant Ink Status: Log in to your Instant Ink account from a web browser on your computer and verify that your printer is correctly enrolled and that your subscription is active.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve compatibility issues.  Update the firmware on an HP printer

Refer to this document: HP DeskJet 2723e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!