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Message 1 of 2
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Can't Print Downloaded Files

HP Recommended
HP ENVY Photo 7155
Microsoft Windows 10 (32-bit)

I can print everything EXCEPT files downloaded as PDF's

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Message 2 of 2
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HP Recommended

@Glynn1875 

 

The issue could be anything from missing (misbehaving print) software, to the PDF file content not being recognized by the printer, to the PDF / download having been protected against printing by the original author.

 

You may have to dig at this or the answer might be "right there".

 

=======================================================================

The printer software might not be installed.

The printer software might be installed and not fully working as expected.

The firmware might need to be updated.

 

Software and drivers for HP ENVY Photo 7155 All-in-One Printer 

including

 

Full Feature Software

HP ENVY Photo 7100 All-in-One Print and Scan Driver and Accessories 

 

 

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

Printer Firmware

HP ENVY Photo 7100 All-in-One Printer series Firmware Update 

 

=======================================================================

 

What else?

 

The PDF structure might include content that the printer cannot translate.

If untranslated content is the issue, print the PDF file as an image.

 

 

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

  • HINT:  Watch out for and UNCHECK unwanted extra software
  • Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

 

Adobe Acrobat Reader Learn & Support

 

PDF - Print as Image

 

 

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

 

  1. Open the offending document in Adobe Reader DC
  1. Click Print icon > Set other options on the menu > Click Advanced button
  1. Set the printer select the colors (Optional)
  2. Select Print the PDF file as an image

 

 

============================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7155 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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