Can't access my Instant Ink Subscription!

[Superflyguy]

Hi, it's been a while since I logged into my Instant Ink service, but when I do it asks me to sign up? I'm already signed up so basically I can't manage my account.

Help needed.

TIA

[Jeet_singh]

@Superflyguy,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I see from your post that you are having concern with your HP Instant ink program. No worries, I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before the issue started?

Have you checked if the printer is powered on and its connected to your home WiFi network?

I would suggest here is to remove the instant ink cartridges from the printer. Now follow the instructions to do a hard reset on the printer..

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now go ahead and insert the ink cartridges back on the printer. 

Now connect to your HP Instant ink account page and check if that works.

If the printer is online and if it's enrolled, then I would suggest here is to update the printer.

In order to update the printer, On the printer control panel - Setup - Printer Maintenance - Update the printer.

Once done, restart the printer and then check.

If the issue persists, I would suggest here is to login to your HP Instant ink account page and on the top left click on the Notification Icon.

Here it will tell what is the possible cause and what steps needs to be taken in order to fix the issue.

If you are still having the same issue, I would need to know few details regarding your Instant ink account to help you with this issue.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,