Can't check to see ink levels

[Shayk1951]

I've installed the program twice--once from the CD-ROM that came with the printer; the second time from your website. It won't let me open the printer icon up to look at the ink levels. It keeps asking me if I want to allow it to make changes to my laptop and has Devicesetup.exe on it. I click yes, and it gives me three options. On the top, it says, Connect a New Device; middle, Convert a USB Device to Wireless; third, Add More software. Yet, I have been using the printer for about two months. It prints just fine. I just can't click on the icon on my desktop so I can look at the ink levels or anything else.

[Chimney_83 · Accepted solution]

Greetings @Shayk1951, 

I understand that you are unable to check the ink levels on your computer. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your computer. 

May I know how is the printer connected to your computer? USB or wireless. 

Please try the procedure mentioned on page number 58 of the printer manual. Click here for the printer manual.

If you are still unable to check the ink level, please follow the procedure mentioned below to cleanly uninstall the printer software from your computer and install it back by downloading the latest full feature software from www.hp.com/driver. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know how it goes. 

[Shayk1951]

I use a USB cable to connect my printer to my laptop.

[Chimney_83]

Thanks for the reply and letting me know that you have connected the printer to your computer using a USB cable. 

Please do uninstall the printer software from your computer by following the procedure mentioned and install it back and let me know if you are able to check the ink levels. 

Keep me posted. 

[Shayk1951]

All right. I tried to click on the link you gave me but it said "Page not found". 

[Chimney_83]

Thanks for the reply, may I know which link are you referring to. If you are looking to download the full feature software for your printer, please click here. 

Once you have uninstalled the printer in the procedure mentioned, please restart the computer, download the full feature software and install it on your computer. 

Please connect/power on the printer only when the setup prompts for the printer. 

Let me know how it goes. 

[Shayk1951]

Version:1.0 StartHTML:000000257 EndHTML:000034389 StartFragment:000033880 EndFragment:000034165 StartSelection:000033880 EndSelection:000034161 SourceURL:https://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-check-to-see-ink-levels/m-p/6119853/Pop_SURe: Can't check to see ink levels - HP Support Forum - 6100026

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

This is the link that I tried to follow: www.hp.com/drivers

[Chimney_83]

I am able to access www.hp.com/drivers without any issues, please try a different browser and check. 

Please try the suggested procedure and let me know how it goes. 

[Shayk1951]

I did and downloaded the program completely.

Thanks

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.