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‎04-10-2020 08:56 PM

HP Recommended
Product: Envy Photo 7855

I cannot get my Envy Photo 7855 printer connected to wifi . Security: No encryption 

I have Mediacom services with a Hitron CGNVM -2559 ROUTER.  

Please help!!! 

5 people had the same question
1 REPLY 1

‎04-15-2020 11:17 AM

HP Recommended

@kklabom

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

 

Once done, let's connect the printer to the Wi-Fi again: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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