Can't connect printer after moving to new home

[cguchek]

I reently moved to a new home and have a new provider. I had my wireless printer working fine before but now I can't connct it to my wireless network or even with a USB connect. When I try the wireless wizard, it tells me my passcode is incorrect but I am putting in the correct passcode for my new house. I've tried everything I can think of...uninstalling printer, turning off printer, turning back on, turning off laptop, turning back on. Nothing works. Can someone tell me something that may get my printer working? I have a business and need my printer to work.

[DavidSMP · Accepted solution]

@cguchek,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with connecting to the wireless network after changing your ISP. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. It will be a delight to assist you here.

To assist you with accurate information I would require more information regarding this:

• Did you restore network defaults on your ISP?
• Are you able to log into the EWS page of the printer from a computer browser?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2Jy1zVG  and follow instructions from the section “Step 1: Reset the printer”
• Then restore network defaults on the printer from this user guide link:https://hp.care/2t7Na9C  refer to page 39 for steps on how to do it.

Then follow all the prescribed steps from this link: https://hp.care/2HnR1qX (HP Printers - Printer Not Found During Network Driver Setup (Windows)

• Step 1: Restart the computer, printer, and router
• Step 2: Check the network and printer connection status
• Step 3: Manually connect the printer to your network (wireless connections only)
• Step 4: Run the HP Print and Scan Doctor
• Step 5: Temporarily disable firewall software on the computer
• Step 6: Uninstall the HP driver and software
• Step 7: Reinstall the HP software

This should fix the issue. If it continues, then I will send a private message on how to perform a semi-full reset on the printer and that should fix the issue.

Please check your Forum private message box for instructions from me on how to perform the semi-full reset.

• After the semi full reset if the issue persists, then perform all the relevant steps from this link: https://hp.care/2pfeuzE (HP OfficeJet 8600 Printers - Wireless Printer Setup (Windows)

This should do the trick for you.

Otherwise please install the printer as a USB printer and change the connection to a wireless one by following instructions from this link: https://hp.care/2MGLlqU (HP Printers - Changing from a USB to a Wireless Connection)

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with.

We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂