Can't copy on my printer - get a "copy cancelled" message and the paper is spit out

[pmorettini]

My printer all of a sudden won't copy. It prints fine.  I researched online and tried everything that I could find, but haven't been able to fix it. I tried both the partial and semi- resets from the support menu, as well the restore defaults from the setting menu. Nothing as fixed it. When I try to copy, it appears to be working fine but then says "copy cancelled" and spits out a blank page when using black. We trying to copy in color, the same thing happens but sometimes the page looks like it at least started to copy, with a bit of the image at the end of the page. Can you help?

[Riddle_Decipher · Accepted solution]

@pmorettini

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the printer doesn't copy/scan anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Does the scanner light turn on while attempting a scan/copy?

Do you get an error messages apart from "Copy Cancelled"?

While you respond to that, I must applaud the technical expertise you've displayed by attempting the steps you've mentioned so far, and just to ensure you've reset the printer according to the HP standards or suggested Technic, here are a few steps that may help:

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, continue to the next step.

Step 2: Run the Print and Scan Doctor (Windows only)

Some scan error states might be resolved by running this automated troubleshooting tool for Windows computers.

1. Go to HP Print and Scan Doctor to download and install the tool.

2. Click Start on the Welcome screen, click your printer name, and then click Next to continue to the Finding and Fixing Problems screen.

3. Click Fix Scanning, and then follow any on-screen instructions to resolve the issue.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, continue to the next step.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

If you've already done the above, and yet the scanner light doesn't move or respond while attempting to utilize the copy feature as well,
I recommend you Contact HP as this could be a hardware malfunction:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!