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‎05-19-2016 04:11 AM

HP Recommended
Product: officejet 4650
Operating System: Microsoft Windows 8 (64-bit)

Disk with printer allows me to tick the agreement and then shuts down. Have downloaded setup file from HP but can't extract the exe file. Tried deleting the download but was informed I couldn't as it was already open in HP

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‎05-19-2016 04:16 AM

HP Recommended

Disk with printer shuts down after I tick the agreement. Downloaded the setup instructions from HP but couldn't open the file. Tried to delete the download but was informed I couldn't as it was open in HP Webpack. How do I proceed? New to such wonders as webpacks, whatever they are.

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‎05-19-2016 04:16 AM

HP Recommended

Disk with printer shuts down after I tick the agreement. Downloaded the setup instructions from HP but couldn't open the file. Tried to delete the download but was informed I couldn't as it was open in HP Webpack. How do I proceed? New to such wonders as webpacks, whatever they are.

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‎05-19-2016 04:20 AM - edited ‎05-19-2016 04:24 AM

HP Recommended

Hi 

 

 

Restart your PC unplug the printer, uninstall all the Printer related S/W if any 

 

If the Drivers CD does not work you can download the drivers from the link and install it

 

http://support.hp.com/us-en/drivers/selfservice/HP-OfficeJet-4650-All-in-One-Printer-series/5447930/...

Hope this helps.

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Although I am an HP Employee, I am speaking for myself and not for HP.

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‎05-20-2016 05:07 AM

HP Recommended

Thanks Professor. I had already uninstalled and the new download wouldn't open as it was open in HP Webpack. That is where I came unstuck as I don't know how to open the webpack.

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