Can't finish setup, can't add printer because my laptop is not finding it

[Anita08]

Can't finish setup, can't add printer (in device settings)  because my laptop is not finding it. Both Laptop & printer are connected to wi-fi. Please help

[A4Apollo · Accepted solution]

Hey there! @Anita08, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Did you make any changes to your printer?

Are you able to print using a USB cable?

Are you able to print from other devices?

Are you able to make a copy from the printer?

Have you replaced the router recently?

Are the printer and computer connected to the same wireless network?

Excellent description and a great diagnosis done. It is greatly appreciated.

So let's continue with the troubleshooting now.

Try the steps recommended below.

Download and run print and scan doctor on the PC and check if it helps.

Refer this article to know more information about using HP print and scan doctor. Click Here

Restart computer, router and printer together to connect them back to the network.

Try updating the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Uninstall the printer software from the root level on your PC and install the full feature printer software. (Windows Only)

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Lastly, if nothing works try restoring the printer network settings to default and connect the printer back to the network again.

To restore the printer to the original network settings
1. From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Restore Network Settings, and then follow the onscreen instructions.
3. Print the network configuration page and verify that the network settings have been reset.

Refer this article to further troubleshoot wireless connection issues with the printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anita08]

Thank you - that worked!

[A4Apollo]

Hey there! @Anita08, thanks for your prompt response and time.

Kudos to you on trying out the steps recommended and I'm glad the issue resolved after trying out the steps.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂
 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!