• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-03-2024 06:28 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 11

Please help! Trying to print on my printer and when I press on the (not lighted) internet symbol, I get this message: "Feature has been disabled. Contact the person who set up the printer." Well, I am the person who set up the printer five years ago!

Category:
1 REPLY 1

‎09-03-2024 09:32 PM

HP Recommended


Click here for network setup using HP Smart but in a different language

Password reset

  1. Press Power button to turn the Printer On.
  2. Press BL, BL, BL, BL Buttons, in sequence. (BL stands for Bottom Left. Normally the button on the bottom left is the back arrow. And you need to do this while the front panel of the printer is on the Home screen)
  3. Touch Support Menu.
  4. Select Reset Menu and Touch OK.
  5. Select Semi-Full Reset and Touch OK.
  6. Wait for unit to Power Down/Turn Off.
  7. Press Power button to turn the Printer On.




Do not do the full, or OOBE reset as you may be asked to insert your original setup cartridges which you are unlikely to have and HP does not sell them. Even if you still have them they are likely to be empty.


Network connect using printers panel


Full feature software April 2021

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.