Can't print due to error in printer setup

[JEFFA6]

The printer shows as connected, but when trying to print, I receive an error message "Can't print to due error in printer setup."  I have shut down both PC and printer, to no avail.

[zoey7886]

@JEFFA6, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Setup Errors! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing errors related to printer setup, here are several steps to troubleshoot and resolve the issue:

Basic Checks:

Restart Devices:

• Turn off both the printer and computer.
• Unplug the printer and wait for 10 seconds, then plug it back in and turn it on.
• Restart your computer.

Check Connections:

• Ensure the power cord is securely connected.
• Make sure the network/USB cable is properly connected.
• Verify that your printer is connected to the correct network if you are using a wireless connection.

Printer Settings:

• Confirm that your printer is selected as the default printer in your computer's settings.
• Check for any error messages on the printer's control panel and resolve them.

Troubleshooting Steps:

Reset Network Parameters:

• Reset the printer’s network settings to factory default values by navigating to the control panel:
  • Tap the Menu icon , then the Settings icon .
  • Go to Network > Restore network settings.

Verify Network with Status Lights:

• Check the status lights next to the printer's network connector:
  • Green light should be on indicating a successful network link.
  • Yellow light blinking indicates network activity.
  • Both lights off indicate a network connection failure.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,