Can't print from PC, but can print from iPhone

[AnnR14]

I just got a new Dell PC and a new HP Envy 7640 printer.  I set the printer up with my old laptop and it worked fine.  I have been able to print to it from my iPhone and my iPad.  

When I print from my new Dell desktop PC (Inspiron 3650), I get an error.  The document goes to the print queue and I get the message:  'Error - Printing'.  I get no other information about what the error might be.  I have gotten this from both Word and Outlook.

I printed an email from my iPhone and tried the PC again.  Same problem.   I ran the network printer troubleshooter in Windows and it couldn't find the problem.

What do I try now?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[AnnR14]

Thank you.  By the time I saw your response, we had deleted and re-created the print driver.  It seems to be working now.   I did download the Print & Scan Dr., though.  That will remind me that it is available if/when I have another problem

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!