Can't print from a PDF

[dsims8720]

I'm  having trouble printing from Acrabat Reder.  It just hangs and neve prints.  How Can I fix this?   Thanks,

[MKazi · Accepted solution]

@dsims8720

Thanks for reaching out to us on HP Forums. I came across your post and would like to assist. 

I understand that when you try to print from the Acrobat Reader, it hangs and does not print from your HP Office Jet Pro 8720 printer. 

May I know if this happens while printing from all PDF documents or selected documents?

Did any software changes or updates happen recently?

Does the printing work fine from other applications?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

1. Ensure that your printer is turned on and connected.

If necessary, test print a different file.

2. Choose File > Print, and then click Advanced.

The location of the Advanced button depends on the version of Reader or Acrobat.

Mac OS: If you don't see the Advanced button, click the Down Arrow (to the right of the Printer pop-up menu).  

3. Select Print as Image.

The location of the Print as Image options depends on the version of Reader or Acrobat.

Windows

4. Click OK to close the Advanced Print Setup dialog box, and then click OK to print.  

Adobe releases free security updates quarterly. The updates often include improvements to common problems. Download the latest free update:

1. Open Reader or Acrobat.
2. Choose Help > Check For Updates. If a new update is available, it installs automatically.
3. Once installed, restart you computer.
4. Print the PDF again.

Reader 10.1.2

If you recently updated to Reader 10.1.2, see Printing questions | Acrobat, Reader 10.1.2 or later.

Acrobat 9.4.2

If you recently updated to Acrobat 9.4.2, see Printing problems | Acrobat 9.4.2 update. 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂