Can't remove the paper tray

[lindacfb1]

My cat threw up on the printer (ICK!) and I need to clean the paper tray. Actually, if I could remove the photo tray, that would be ideal. 

I'm not able to remove the either the large, main paper drawer or the smaller photo paper tray. Is there a way to do it?

Thanks!

[A4Apollo]

Hey there! @lindacfb1, Thanks for stopping by the HP Support Forums! 

I understand you have photo tray issues with your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Try the steps recommended below.

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.
Make sure the printer is positioned on a flat surface.
Push in the output tray extender.
Pull out the input tray, but do not remove it.
Remove the output tray.
Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.
If they are not in the correct position, gently move the photo tray to align the tab gaps, then gently press the tabs back into position.
The photo tray should move freely with no resistance.
Reinstall the output tray, then make sure the edges line up with the input tray.
Try to print.
If the error persists, try printing or copying a document with the output tray removed.
If the error only happens with the output tray installed, the output tray might need to be replaced.

Refer this article to further troubleshoot photo tray issues with your printer.

Also, refer this article to know more information about photo trays.

If the issue still persists after trying out the steps.

It is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

Let me know if this helps! 
Have a pleasant day ahead! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
 

[lindacfb1]

I'm sorry, that's not my question. This is my question: Can I remove the paper drawer or the photo paper tray for cleaning? Please see my original post.

Thanks!

[A4Apollo]

@lindacfb1, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned you would like to know how to remove the paper drawer from the photo tray.

Refer this video instruction to know more information about clearing paper jam issues.

If the issue still persists after trying out the steps it is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[lindacfb1]

MrRobot, you don't understand my question. But it isn't that important. I'll clean my paper drawer without trying to pull it out of the printer.

Consider the matter closed.

[A4Apollo]

@lindacfb1, Thanks for your quick response and time.

Thanks for trying out the steps.

The video instructions I shared with you shows how to remove the paper tray, hope you went through the complete video.

You can also go to youtube and search for videos about removing the paper tray on your printer.

I'll watch your reply!

Take Care! 🙂

[spikethedog]

How annoying is that robo response?