Can't reset HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

[SteveUT]

How do I do a hard reset on my HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g if I can't see any buttons on the touch panel? I'm getting a print system/printhead error, I've replaced and cleaned the printhead and installed all new cartridges, and I would just like to try reseting the printer before I spend money to take it to an HP service partner. Is there any way to reset it?

[Jeet_singh]

@SteveUT,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

This looks like a possible printer issue, let's try these steps one by one which should help you resolve this issue.

1. Let's perform a Hard reset on the printer. 

2. If the issue persists, I would suggest the next step would be to update the printer firmware.

3. If nothing works, I would suggest the last resort would be to perform an advanced reset on the printer.

Step1. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Step 2: Update the printer firmware: If the issue persists, I would suggest the next step would be to perform an update on the printer. You can directly update the printer firmware from the printer control panel or download the software from our HP support website.

For more details on how to perform these steps - Click here

Step 3: If nothing works, then the last resort would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

Let me know how it goes for further assistance,

If the issue is resolved click on Accept as Solution.

Regards,

[SteveUT]

Thank you for your message, but I'm not having any luck. I cannot get the Support Menu to appear. No matter how many times I've tried to following your instructions, I just get this message: "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."   Here's what I do:

1. With the printer on, I disconnect the power cord from the back of the printer. I wait a few minutes, and then I press and hold the power button for a few minutes to release any remaining charge.

2. Then, I press and hold the power button while I plug the power cord into the back of the printer.

3. I wait a few seconds and then release the power button and try pressing BL, BL, BL, BL, but the Support Menu does not appear.

4. The HP logo goes away and the error message that I mentioned above appears.

I can't get to the Support Menu. What am I doing wrong? 

[SteveUT]

I was finally able to get to the Support Menu, and I performed the Full Reset twice, but I still get this error message: "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

What should I do now?

[Jeet_singh]

@SteveUT,

Thank you for replying,

After reviewing your post thoroughly, I see you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

In this scenario, check this: I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.