Can't sign up for Instant Ink program for new OfficeJet Pro 9018 - Not supported???

[car377]

After the OfficeJet Pro 9018 installation software constantly bombarded me with Instant Ink program offers, I tried to sign up.  Step 1 of the sign-up process says that model is NOT supported by Instant Ink.  When I browse to the list of supported printers at https://instantink.hpconnected.com/us/en/l/?jumpID=af_e86c3ah2sz, the OfficeJet Pro 9010 Series IS listed as supported. The 2-month free trial sign-up deadline is a day away now.   😞

[A4Apollo · Accepted solution]

Hey there! @car377,

Please share a picture of the error and the country you are trying to enrol from, to assist you better.

Select HP OfficeJet Pro 9010 Series or HP OfficeJet Pro 9020 Series during the enrollment. Also, make sure you have selected the correct country at the top corner of the webpage.

Please try the steps recommended below.

If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
Touch or press the HP ePrint icon, and then touch or press Settings.
If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.
The information page prints with a new printer claim code.
   NOTE:
When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.

Refer this article to know more information about enrolling in HP instant ink. Click Here

Also, refer this article to know more about instant ink. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[car377]

Thanks for the help!  I didn't set up web services during installation:  once I did that and registered the printer, then everything worked OK.  I purchased this printer when my previous non-HP printer was bricked by malware as a result of my letting it do its thing on the web, per its manufacturer's suggestion, so now I'm leery of letting my peripherals wander around the web on their own.  Instead of just saying, "This printer is not eligible", when I selected OfficeJet Pro 9010 Series as the type in my first eink setup attempt, it would have been more useful for the web software to display a question, i.e., "Have you set up your web services account and registered this printer?"  In any case, thanks - I'm good now.  🙂

[car377]

[A4Apollo]

Hi! @car377,

Thanks for the update and You're welcome.

If you have any queries in future related to any HP products you can always write back to us.

We will try our best to help you out.

Take Care! 🙂