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HP DeskJet 2710 All-in-One Printer
Microsoft Windows 10 (64-bit)

"Cancel" button and "Information" button is blinking on my HP Deskjet 2700, but the wireless is on, but not connected to my wireless. I have tried with my samsung phone and win 10

1) What does this mean? How can i get back to printing?             Mad as hell

1 REPLY 1
HP Recommended

Hi @Obese88,

 

Welcome to the HP Support Community

 

I understand you are facing a Blinking light issue with your HP DeskJet 2710 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

This condition occurs when the wireless connection is on, but the printer cannot find a wireless signal.

 

To assist better:

 

  • Did you make any changes to your router?
  • How far is the router from the printer?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Press the information button once and check once, if the issue persists, then please follow the steps on this document: HP DeskJet 2700, 4100, 4800 Printers - Blinking Lights

 

Also try to Restore Wi-Fi setup mode on the printer:

  • Prepare a printer for a Wi-Fi connection by restoring the Wi-Fi setup mode.
  • When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.
  • Most inkjet printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.
  • Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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