Canceled Insta Ink and printer is giving error B84b4398

[uihiulh]

I had to cancel my Instant Ink subscription because I moved to Puerto Rico and they don't provide the Service. This printer has never given one problem, as soon as I canceled the subscription and installed the best buy bought 62 ink the printer has been giving error.

1) Printer not working correctly turn off and on, after I do it always has to de initial setup of language, date, region. It happens often.

2) Showing a blue screen and giving error B84b4398.

Printer is up to date, connected directly to outlet, tried other power cable, cleaned the printer and returned and try new ink cartridge.

[Raj_05]

Hi @uihiulh,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's unfortunate that you're experiencing issues with your HP printer after canceling your Instant Ink subscription and installing new ink cartridges. The error message you're encountering, "B84b4398," is indicative of a problem. Here are some steps you can take to try and resolve these issues.

Perform a Hard Reset:

• Turn off your printer and unplug it from the power source.
• Wait for about 60 seconds to ensure all residual power is drained.
• Plug the printer back in and turn it on.
• If you still encounter the language, date, and region setup each time, complete the setup again.

Check for Firmware Updates:

• Visit the HP website to check if there are any firmware updates available for your printer model.
• If updates are available, follow the instructions to install them.

Reinstall the Ink Cartridges:

• Make sure the ink cartridges are properly installed and securely in place. If they are not, reseat them carefully.

Printer Diagnostic Tools:

• HP provides diagnostic tools that can help identify and resolve issues. You can download these tools from the HP website and follow the on-screen instructions.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support