Cancelled instant ink. Bought new inks and the printer says they are empty.

[Jenlefty]

Hi Iv cancelled my instant ink. Iv removed the old cartridges and replaced with new ones. The printer says they are empty and I can’t print. Can I do a factory reset to overcome this? If so how. 

[Raj_05]

Hi @Jenlefty,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Performing a factory reset on your HP DeskJet 2622 All-In-One Printer may help resolve issues related to cartridge recognition. Please note that a factory reset will also clear any custom settings you have configured on the printer. Here's how you can perform a factory reset.

• Turn on the printer: Make sure your printer is powered on.
• Cancel any print jobs: Before proceeding with the factory reset, cancel any print jobs that might be in the queue.
• Load paper: Ensure that there is paper loaded in the input tray.
• Press and hold the Cancel button: On the control panel of the printer, locate the "Cancel" button. Press and hold it down.
• While holding the Cancel button, press the Wireless button: While still holding down the Cancel button, press the "Wireless" button. Hold both buttons down for about 5 seconds until the Power light starts to blink.
• Release the buttons: Release both the Cancel and Wireless buttons.
• Check the lights: The lights on the control panel will start to blink. Wait until the lights stabilize. This indicates that the printer has been reset.
• Print a test page: After the reset, try printing a test page to check if the issue is resolved. You may need to follow the on-screen instructions for aligning the cartridges or any other setup prompts.

If the problem persists after the factory reset, you may want to check the following.

• Ensure that the new cartridges are correctly installed. Make sure they are securely snapped into place.
• Check if there is any protective tape or packaging on the cartridges that need to be removed.
• Make sure you are using genuine HP ink cartridges.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support