Cannot Print Photos on HP Envy

[Cher77]

I cannot print my photos at all.  I put the 4-6 photo paper into the photo tray, remove the paper from paper tray.  I send photos from both Iphone and Laptop to print but nothing happens.  I've tried online troubleshooting but nothing works.  Error message says 'out of paper'.  

[Dragon-Fur]

@Cher77 

Load the paper according to the instructions in the  User Guide

Page 11

Next,

Tell the printer about the paper

Reminder:  In the case of Mobile printing, paper selection / adjustments must be done in EWS before opening your photo to print.

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

Make changes to a Shortcut (Model Dependent)

• Select shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Next,

Basics...

Open HP Smart

Set / Adjust the paper size / type in Tray & Paper

Open the photo to be printed

Optionally, apply any edits

When ready, click to Print

Partial Examples - HP Smart Windows - Main Menu

HP_Smart_W10_Main_Menu_1

Example - HP Smart - Windows - Simple Photo Print - Borderless 4x6 inches

Reminders: 

Borderless is not supported on every printer - where supported borderless may only be available on certain paper types (For example, Photo Paper / Brochure Paper)

It is important to have the Full Feature Software / full driver installed - HP Smart supports selecting Shortcuts from the full driver.

Check Scaling options for both "Fit" and "Crop" to determine the best outcome for your photo.

HP_Smart_W10_Borderless_Print_4x6_6

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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Printer Software Check

Notes

If the printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

In addition, the installed software places two shortcut icons on the Desktop named for the printer.

Programs_and_Features_Printer_Software_List_2Printer_Assistant_Shortcut_Icon_on_Desktop_2

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7640 e-All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Cher77]

Hi Dragon:

Thank you so much for the detailed instructions to fix my photo printing problem. I had gone through all those steps you listed many times already except for changing the printer settings in windows. . Unfortunately after I followed your advice about this, I hoped  it was the missing piece, but it still doesn’t work. Keep getting the ‘out of paper’ error message. This after changing the display to show both paper size and photo size as 4 x 6 amd again with photo size saying ‘full page’ snd paper size saying. 4x6.  I removed the letter sized paper from the bottom trey when trying to print on photo paper in photo tray. I don’t know ever else to do. 

[Dragon-Fur]

@Cher77 

You are welcome.

Updated Content

Ok.. some places to double check:

Important: 

I edited my first post to update and correct the examples for Windows.

There is a bit of extra control using the Windows (or Mac OS) version of the HP Smart app.

Printer Software

Make sure the Full Feature Software / full driver printer software is installed.

Although you are using the HP Smart application, the app does benefit from having the full driver printer software installed.

In More Settings (second page of the HP Smart Windows app setup),

• Select an appropriate Shortcut for your current job or select "Everyday Printing" (or similar), then edit the settings as needed.
• Make sure you are selecting the Source (tray) as opposed to leaving it in some form of "automatic" setup.
• Heed the notes in the first post and in the example regarding paper types and borderless.
• Make sure duplex is NOT selected.
• Make sure HP Technologies is not selected (a bit above the "Borderless" bar at the bottom of More Settings page)

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Original Content

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"