Cannot claim HP rewards for ink purchase

[ThatGuyHeff]

Installed 4 brand new HP ink cartridges, got the notification that I could claim an HP reward.  Click the button that says Claim Reward, get an error that says it can't connect.  Any advice?

[Dragon-Fur]

@ThatGuyHeff 

Just ignore the message.  The "rewards" message is out-dated.

Unfortunately, the original offer was tied into the printer software - once the campaign was over the message was still stuck in the setup.  Lesson learned - HP no longer ties rewards to software.   For those printers that could be updated with newer print software, the message was removed; some older printers (for which there is not newer software available) show the old message.

As noted below, any "deals" and rewards (when available) are now posted at the company store.

The promotion is ended:

HP Rewards – Program Ended July 2017

From HP

HP appreciates your choice in purchasing genuine HP cartridges. However, this HP Rewards program is no longer active, and the benefits of this retired program are no longer being provided. HP greatly values its customers and often develops new and exciting ways to reward customers through promotions and product savings. To discover any new reward programs and find great deals on HP products, visit the HP store at HP Store - USA regularly. (Click Flag at bottom of website to change regions.)

The HP Rewards Promotion - Ended July 2017

Important:

• IF available for your printer, installing updated printer software removes the message.
• No update for you printer? Ignore the rewards message and the request to update the driver.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.