-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Cannot delete drivers.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
06-28-2020 10:55 AM
HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
06-28-2020 10:56 AM
HP Recommended
Symptoms
When you try installing or uninstalling the HP Basic Device Software for your printer, a form of the following error returns:
Solution
- From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
- Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
- processing:
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly. - From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
- Download and install the latest HP Basic Device Software for your printer as necessary:
https://support.hp.com/us-en/drivers/printers
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 REPLIES 2
06-28-2020 10:56 AM
HP Recommended
Symptoms
When you try installing or uninstalling the HP Basic Device Software for your printer, a form of the following error returns:
Solution
- From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
- Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
- processing:
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly. - From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
- Download and install the latest HP Basic Device Software for your printer as necessary:
https://support.hp.com/us-en/drivers/printers
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.