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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GY3
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Cannot do HP Tango regional reset on Mac?

HP Recommended
HP Tango
macOS 11.0 Big Sur

My question is very similar to this one.

 

Product: HP Tango (Bought in the US)

Product Number: 2RY54A

 

I recently moved from USA to Singapore and was trying to install the local ink cartridge (804). However, #804 wouldn't be recognized without a regional reset. After contacting tech support on Whatsapp, I was told regional reset can only be done on a PC? 

 

After replying that I do not own a PC at all, I was further told that I have to take my printer to a repair center to have it reset. Is it really the case? The question I quoted above seems to suggest that it can be done at Mac. The asker is also a Mac owner and the agent did send him regional reset instructions.

 

QUOTE: I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

 

Also, HP Tango has no USB ports.

 

Thanks.

 

 

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@GY3, Welcome to the HP Support Community!

 

Yes, the reset can be performed from a MAC if you have the HP Smart app installed from the App Store. For this model printer, the reset can be tried wirelessly.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
18,890 18,892 1,344 1,553
Message 3 of 3
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Hi, try these steps:

 

HP Smart via USB:

  1. Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

Clicking ink levels in HP Smart

  1. Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

  1. The Set New Regions window opens.

Set New Regions window

 

Hope this helps.

KUMAR0307
I am an HP Employee

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