Cannot print - Printer default, error

[cilgwyn]

Having just installed a new colour cartridge which I was hoping would resolve me not being able to print, I now cannot print from the computer although I was able to print a test page and the printer status report from the actual printer itself.  The printer status is given as Default, Error.  Please could someone help me to resolve this.

[KrazyToad]

@cilgwyn

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exeand follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[cilgwyn · Accepted solution]

Thank you for your reply.

I was sent a new colour cartridge and once I installed it everything worked fine.  

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

[Nonder]

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