Cannot print in color on envy 4520

[jjreding1]

I have an ENVY 4520 and it won't print in colour. When I follow the directions to turn off grayscale printing THERE IS NO CHECKBOX FOR IT. I have Windows 10 and this problem occurs in my photo app as well as Word documents and the virtual assistant is no help because when I type in the model number it answers back that it's not valid and I NEED HELP ASAP.

[Kumar0307 · Accepted solution]

Hi @jjreding1

Welcome to the HP Support Community. I understand you are not able to print in color from your Win 10 PC. I'd be happy to assist you. This seems like a compatibility issue between the printer driver and the latest Win 10 update. Let us try these steps to resolve this issue:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[jjreding1]

It worked perfectly!!! Thank you so much.

[Kumar0307]

@jjreding1

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!