Cannot print labels

[RVH1]

I am unable to print mailing labels. I can print any other kind of document with no trouble. I was able to print labels yesterday but today unable to do so. I have tried HP Smart and it finds no errors. Can someone help. These labels are in a PDF file.

[Dragon-Fur]

@RVH1 

Welcome to the HP User Community.

Check the job setup.

For example,

Check / Update / Edit / the paper size and / or the paper type needed for the current job to print the label sheets.

Next, check the setting in the software / application you are using to view / submit the job to the printer.

Start...

Some (many) standard labels print using Media type for Plain Paper - if your label sheets are "thick" and if you used a paper type other than plain paper the last time you printed labels successfully, use that same paper type this time.

---------------------------------------------------------------------------------------------------------------------

Paper Size & Type - Tray and Paper Management

If you have changed the paper size / type setting on the printer since the last time you loaded paper - OR even if you have not done so: 

Open the paper tray - wait 3 seconds > Close the tray > Set / adjust / re-enter the paper size & type of paper loaded in the printer.

Note that this printer lacks a printer display panel - use the Embedded Web Server (EWS) to check / adjust the paper size & type.  EWS is available from your browser or from within HP Smart.

Example - Retain / Modify (Edit) / Check and Adjust - Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13

Next,

Create the label job using your completed label document - PDF format

Remember the paper size and type -

Use what worked before

OR

Select a "thick" paper type as available on your printer in the media / paper type list

OR

Try selecting Plain paper in the size of the labels

Example Adobe Reader DC - Print PDF - Label sheet - standard size (Letter or A4)

Avery_J8160_Sample_Label_1

Example - HP Smart - Windows - HP Smart Printing > Sample Label J8160

HP_Smart_w10_Label_Smart-Print_Sample_J8160_2

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Pro 6455 All-in-One Printer 

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