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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Cannot retrieve WPS PIN

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08-17-2020 08:45 AM
My printer does not have a display on it, and when I try setting it up, it asks for the WPS PIN. The printer actually runs a blank page through it, but does not print anything on it. Until I can figure out how to get a WPS PIN, my printer is useless. I already tried connecting a USB cable to it, and it does not work. Please do not sent links on how to get my WPS pin, that is what I have been trying to do and when the pin should print, the page is blank.
However, when I print the Printer Information page, it comes out fine, so I know it isn't an ink issue.
I have tried to call four times and get transferred to new people every time or given different numbers to call.
I have set up many printers over the years and have never had such an issue!
08-17-2020 08:57 AM
Hello,
If a "Enter the WPS PIN" for your printer message displays when setting up a printer, click Cancel in the window. This message is related to the printer's Wi-Fi Direct connection feature.
Please click https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3700-all-in-one-printer-series/8949779... to access the steps that should resolve the issue .
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.