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‎12-17-2017 07:54 PM

HP Recommended
Product: ENVY 7640
Operating System: macOS 10.12 Sierra

Today I tried   to install my ENVY 7640 printer and got this message:

 

                 printer not compatible w/ 5GHz networks

 

What do I do to install my new printer?????

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 
 
 
 
 
 
 
 
 
 
 
printer not compatible w/ 5GHz networks
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2017 11:59 AM

HP Recommended

@Geo73

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-18-2017 06:49 PM

HP Recommended

@Geo73

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you unable to setup the printer. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Are you trying to setup wireless connection on the printer?
  • Let me know the entire error message what you are getting on the printer?
  • How are you trying to setup the printer?

Meanwhile:

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-18-2017 07:15 PM

HP Recommended

Contacted HP by phone and she fixed the problem.

Was this reply helpful? Yes No

‎12-19-2017 11:59 AM

HP Recommended

@Geo73

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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