Card stock only printing 3/4ths of image

[99prblmsalprntr]

When I print or copy on card stock it only prints 3/4th of the image.

[Dragon-Fur]

@99prblmsalprntr 

There is little context in your request to help us know what you are doing.

I can offer the following.

Basics

• Does the card paper meet specifications (Size, Weight)?

For example,

Media weight supported (metric)

60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

If the card paper is too heavy for the printer, the result may be other than expected: 

The job may fail, jam, or halt part way through.

• After you loaded the card paper, did you tell the printer that you changed the Paper?

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

• What is the Operating System you are using?

• Are the Paper and the Settings correct for the type of job and software you are using?

• What program are you using to submit the job to the printer?

• Does the printer successfully print other documents / images?

Additional Considerations - Windows

• Do you have the Full Feature Software for the Printer?
• What are the Paper Size settings? 

If the card paper one of the standard sizes or are you using a Custom paper form?

• What is the Media (kind of paper) you have set in the Printing Preferences?  Note that depending on the software you are using, this might be called Properties, Printer Settings, or similar.  
• Is the image at the correct orientation?

• What have you already tried to resolve the issue?

For example, 

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet Pro 9025 All-in-One Printer

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[99prblmsalprntr]

I dont know what else info you would need. My problem is simple, the solution is not. I put in card stock the same size as a regular sheet of 8.5x11 paper that meets the appropriate specifications. And when it prints, it cuts off 25% of whatever it is that im printing. Nothing is jamming, nothing is broken. But if I have more than one page to print the second page comes out normal 

[Dragon-Fur]

@99prblmsalprntr 

I believe you are right - the problem is simple.

The subject line says "printing only 3/4 of image"

The content says, " it cuts off 25% of whatever it is that i'm printing"

While these are not the precisely same thing, it is obvious that something is not right.

Example of things that I believe might make a difference:

• Operating System / version,
• Whether the printer software is installed,
• Which Software, program used to submit the job,
• Whether the printer can print the same job on regular paper.

So, you are correct - I am perhaps too focused on what I do not know.

Sample issue and details

Windows 10 (current) > Full Feature Software installed > Office Word (current Office software) used to edit / view /submit > Results are same using different paper

Image is wrong size / chopped, text not affected

Sample (possible fix)

Use Insert as opposed to cut/copy/paste to add image file to Word document.

Ensure image document is .jpg and sized appropriately (Size and Position)

Image wrong size (not necessarily chopped)

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Edits -

Add troubleshooting information from printer website support:

Black Ink Not Printing, Other Print Quality Issues

For Windows

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

If I think of anything to add, I will post back.

Another Expert may be able to help, of course, and may wish to jump in.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.