Care Pack Scam?

[Newsguy77]

I received a message last fall, ostensibly from HP, offering a discount on a 3-year Next Day Replacement Care Pack, which I accepted. I have a receipt and confirmation of shipping but no official documentation resembling what HP shows online.

I have all the information needed for registration except the Care Pack serial number, which has never been provided to me.

Question: Have I been scammed? I can't reach a live human at HP so I'm hoping someone here will have an answer.

Thanks

[Dragon-Fur]

@Newsguy77

If you purchased the Care Pack from HP, it should show up in your Warranty Check.

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Countryfor one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit(at bottom of list entries)
• When the page opens, Click View Details

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

and / or

Talk to Care Pack Support.

Note that when you click "Buy now" it won't suddenly "purchase" anything -- you should see Contact Information relative to your region (location on the planet).

Care Pack, Service Purchase Options, Contact Information

• Care Pack Overview (Scroll down > click Buy Now > find phone contact top of webpage)
• HP Consumer Services (Care Pack and Service Purchase Information)

Example > USA:  1-866-724-8600

Always verify the number by checking the website before you call.

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[Newsguy77]

Thank you.

I have submitted a dispute to validate the warranty and I finally did manage to get hjold of a breathing human from somewhere out in the HP universe. Unfortunately, he was unable to help and the HP Care Pack Support unit is closed on weekends.

I guess we'll see where this goes come Monday morning.

Thanks for the explanation of the process.

Regards,

Bill

[baker22342]

no iF you got it from hp there is a record at the printer support as long as you have all of it also no help call these people [edit]  AND AS QUESTIONS THEY WILL ASK FOR AGENT ID JUST NKEEP PRESSING THE 0 I THNK THEY WILL ANSWER OK

[moconnn]

This happened to me too. Bought a pack and nothing. 

Went through support Chat twice and both times I had someone (i think) help do a widget on their end. It would should up that the Warranty existed, but then months later it would be gone. 

TWICE!

I think HP Care Support must not actually have a database of anything. Maybe they write it on napkins. 

Hopefully you've had more luck.