Care Pack registration problem

[Gearloose99]

My only printer is an HP OfficeJetPro 8035e that I purchased in April 2021. At purchase, I purchased the optional a two-year Care Pack . That expired on the anniversary date. I didn't try renewing it until yesterday, when I purchased an extension from HP.com's shop. Now, although they charged for the purchase, and promised to deliver the new Care Pack electronically, HP HASN'T DELIVERED THE CARE PACK. My printer won't work and I can't solve the problem without this, apparently. I've gone to every HP support site I can find, and none gives me a solution to the non-delivery issue. What's the deal??

[A_Gayathri]

Hi @gsandoval78,

Welcome to the HP Support Community

I understand your facing an issue with the  Care Pack registration problem,  Not to worry I will help you to get a resolution to resolve the issue. 

I'm sorry to hear that you're experiencing issues with your HP Care Pack registration.This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!